Client & Resident Support

Fill out the form on this page, email support@synergyutilitybilling.com, or call 800-695-8633.

Synergy Utility Billing is a third-party utility billing company. We are contracted by property managers and landlords to calculate water, electric and gas bills, send bills on behalf of the property owner or manager, and collect payments from residents. We are not a utility company, nor do we work for the utility company.

You can pay your utility bill (once or recurring autopay) in our online portal here. You can also pay by mail (send your bill stub and a check to Synergy Utility Billing, PO Box 1476, Lakewood, NJ 08701) or with a credit card by phone (800-695-8633). If you prefer ACH direct debit, download, fill out and return this authorization form.

Depending if your unit is metered, you are being billed based on usage. If allocated, the amount on your bill is determined by one of several calculation methods. We always try to allocate utility costs fairly and equitably. If you have a question, please fill out the form on this page, email support@synergyutilitybilling.com or call 800-695-8633.

Access your online portal here to sign up for recurring monthly payments using a credit/debit card.

Access your online portal here to sign up for eBills.

Ask your property management company or landlord to contact us to set up your account.

Call us at 800-695-8633 or email us at support@synergyutilitybilling.com and we can put a note on your account. Ultimately, we will need confirmation from your property management company or landlord.

Click here to log in to our community manager portal to see complete property data in real time. Synergy assigns a username and password when your property is set up. If you’ve forgotten your login credentials, fill out the form on this page or call us at 800-695-8633.

We remit utility bill payments at the beginning of every month.

You can always update resident information in our online portal. Here are specific instructions for processing a new move-in:

You can also download and fill out this form, then return it to support@synergyutilitybilling.com.

You can always update resident information in our online portal. You can see step-by-step instructions in the video below. You can also download and fill out this form, then return it to support@synergyutilitybilling.com.

Call your maintenance team or handyman first to ensure there is no danger. If the issue is with a submetering system, we would be happy to help. Please fill out the form on this page or call us at 800-695-8633.