Last Modified: November 18, 2019
How does the Website work?
Subscribers may be either property owners, managers and/or landlords (each, a “Manager” and collectively, “Managers”), or residents of properties operated by Managers (each, a “Resident” and collectively, “Residents”). The Website enables Mangers (via the “Community Manager Portal” accessible through the Website) to view utility analytics, track Resident bill payments and review other account status, and utilize other features, and enables Residents via the “Resident Portal” accessible through the Website) to access their accounts, review and pay past and current bills, and utilize other features.
What type of PII does Synergy collect from you and how do we use it?
You can make general use of the Website without providing any PII to Synergy. However, you will need to provide us with certain PII in order to use certain of the Website’s functionality including certain of the Services, such as becoming a Subscriber.
Subscribers must provide certain PII to Synergy in order to register with us, including without limitation a Subscriber’s name, address, email, phone number and payment information (if a payment is being made by a Resident).
We intend to use all such information collected through the Website or otherwise from you for multiple purposes, including without limitation to keep you informed about our activities by sending you emails or by reaching you by phone. We may also ask you for general statistical, non-PII about yourself and your interests.
Please note that if we receive your Opt-Out Request after having shared your PII with a third party for direct marketing and/or other purposes or having otherwise transferred or disposed of your PII, we may not have the ability to control the use of such PII by any third party, and in such an event we shall not be liable or otherwise responsible, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with the use of such PII by any such third party or resulting from any such transfer or disposition. If you are concerned about us sharing your PII with third parties or otherwise our transferring or disposing of your PII, you should not provide your PII to us.
How else do we use your PII?
Synergy or entities working on our behalf (including Starnik as described above) may use your PII to help fulfill your requests in connection with your use of the Website including your use of the Services, or to help us or third parties communicate with you about different resources offered as part of the Website or our activities, or otherwise. For example, we may transfer information collected at registration, including your PII, to service providers and other third parties who assist us in running the Website.
Under what other circumstances may we release PII?
What other information does Synergy collect through the Website?
We also may engage in retargeting, which is a form of online targeted advertising to consumers based on their previous Internet actions. Retargeting tags online users by including a pixel within the target webpage or email, which sets a cookie in the user’s browser. So if you do not want to participate in our retargeting activities, then please set your browser to not accept cookies.
Do I have the ability not to be identified by Synergy?
How do we store information?
Synergy takes steps consistent with commercially reasonable industry standards to secure PII collected from you from loss, misuse, unauthorized access and destruction while under our control. However, please note that despite our efforts to protect information provided to us, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
Does Synergy provide links to other websites?
What are our policies regarding children?
The Website is intended for general use by persons who have reached the age of consent in their state of residence and it is not targeted to anyone under thirteen (13) years of age. Synergy does not knowingly collect PII from anyone under thirteen (13) years of age. If we learn that we have unintentionally collected PII from anyone under thirteen (13) years of age, we will promptly delete such information.
What are Your California Privacy Rights?
If you are a California resident, you may ask us to refrain from sharing your PII with certain third parties for marketing purposes, and you have the right to know how we have used certain of your PII. Please express your preference to us, or otherwise make written requests to us, by contacting us at: firstname.lastname@example.org or at the following address: Synergy Utility Billing LLC, 155 Oberlin Avenue N, Unit C, Lakewood, NJ 08701.
Do we respond to Do Not Track Signals?
The Website does not have the capability to respond to “Do Not Track” signals received from various web browsers.
Do we have a mechanism to address the removal of PII and complaints about the handling of information that we collect?
If you wish to remove PII that you have submitted to us, please send us an email requesting such removal (with the word “Removal” in the email subject line) to email@example.com. If you have questions or concerns about any of our information collection or handling practices, please contact us at firstname.lastname@example.org or write to us at 155 Oberlin Avenue N, Unit C, Lakewood, NJ 08701.