60% Utility Recovery Means 40% Lost NOI
By the time under-billed utilities show up in financial reports, the money is already gone. And you’re paying for it twice in payroll hours consumed by manual effort and money you’re giving to the utility companies without reimbursement — which could mean six-figures of lost NOI each year across your portfolio.
Synergy ensures every bill is accurate, every charge is applied and every dollar owed is collected.
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Absorbing Utility Costs Is a Choice That Drains Your Budget
Utility billing for large multifamily properties isn’t always straightforward. Spread over dozens of buildings or multiple properties, it’s easy to lose track of what’s being billed and how much is recovered.
Up to 60% of utility costs can’t be recovered with manual processes.
Synergy removes complexity from the process and replaces it with clarity and confidence. Every billing cycle is reviewed by experts who understand the complexities of utility systems, compliance requirements and the financial impact of under-recovery. No more guesswork, no more revenue lost to uncaptured utilities or payroll hours wasted on manual billing. Just confidence that you’re not quietly leaving money on the table.
Some companies just send invoices. We own your biggest utility billing challenges so you can focus on things that matter.
Contact Synergy Utility Billing today to learn how you can improve your utility costs recovery in as little as a few weeks. Use the form below to start a conversation with our team of experts.
What You Get From Synergy
Unit-Level Recovery. Portfolio-Wide Impact.
Revenue leaks rarely show up all at once. They appear in small gaps, like blended estimates, absorbed common costs and usage that’s never fully passed through.
Accurate, unit-level measurement and structured cost allocation closes those NOI drains at the source, so properties can capture a greater share of what they pay, often seeing recovery rates up to 95%.
With Synergy Submetering, Ratio Utility Billing Services (RUBS) and Utility Billing and Collection, the impact is measurable: steady utility cost recovery, fewer surprises at month-end, reduced disputes and friction in the leasing office, sustained NOI growth and stronger property values across your entire portfolio.
Synergy Services
Managing utility allocation in-house might look good on paper.
Trusting Synergy to handle the entire process for you actually is.
Always-accurate billing is a benefit for your tenants, your properties and your NOI.
Utility Billing & Collection
One bill. Multiple options payment options. Advanced billing tools. Seamless integration with the top property management platforms. A 24/7 resident portal. Utility billing designed to make life easier for residents and property managers alike.
Submetering
No estimated usage. No flat-rate guesswork. Fewer disputes. Just precise data for every unit, backed by custom system design, professional installation, and a full-service billing and compliance team with experience from coast to coast.
Ratio Utility Billing (RUBS)
The fastest path to utility cost recovery. Custom RUBS formulas, full-service billing, delinquency monitoring, and regulatory expertise tailored to your property, unit mix, and occupancy without any equipment to buy, install or maintain.
Utility Analytics
Live, 24/7 visibility of water, gas, and electric usage across every unit, plus expert analysis, portfolio-wide benchmarking, and quarterly performance calls that go beyond the dashboard and turn raw data into clear cost-driving opportunities.
FAQs
Here are some of the most common questions our customers have asked before switching to Synergy.
How does Synergy actually increase utility recovery?
We look at the utility billing infrastructure for an entire property to find where recovery is underperforming, and restructure billing to capture the maximum reimbursement allowable.
Why not just manage billing in-house?
Internal management is complex, time-consuming, and prone to errors. We handle the hard work and ensure accuracy through a proven, structured approach.
How long does the transition to Synergy take?
The timeline depends on portfolio size and billing complexity, but the process is designed to minimize disruption. Most properties complete onboarding within 30-60 days.
What does your reporting include?
Everything from recovery performance and billing accuracy to allocation transparency is covered, giving ownership and finance teams the clearest possible picture of property-level utility billing.
How do I know if switching to Synergy from my current billing provider is the right move?
We'll work with you to perform a top-to-bottom recovery review to determine whether your current approach is capturing everything you're owed, so you have all the information needed to make a confident choice
Better Utility Billing Starts With Synergy
Your properties, tenants and NOI deserve better than best-effort billing. A risk-free, no-commitment consultation with a Synergy expert is the first step to stronger, more accurate utility recovery.
Improving your utility recovery doesn’t take months — you’ll start seeing results in weeks. Complete the form to find billing gaps and start capturing more of the costs your property is paying for.